VAT relief

At Mobility Confidence, we offer VAT relief on specific products designed to support long-term health issues or disabilities.

What is VAT relief?

VAT (Value Added Tax) relief is a UK government scheme that allows individuals with certain medical conditions or disabilities to purchase qualifying products without being charged VAT. This can result in significant savings on essential equipment such as mobility aids, daily living aids, and home adaptations.

Who is eligible for VAT relief?

To qualify for VAT relief, you must meet the following conditions:

  • You have a long-term illness, chronic condition, or disability that affects your everyday living. Conditions can include, but are not limited to:
    • Arthritis
    • Chronic heart disease
    • Diabetes
    • Mobility impairments (e.g., requiring the use of a wheelchair)
    • Other long-term physical or mental conditions
  • The item you are purchasing is for your personal or domestic use and is designed to help with your medical condition.

You do not qualify for VAT relief if you are purchasing goods for a temporary illness or for general use by someone without a qualifying medical condition.

Eligible products

All our eligible products will be clearly marked on our website. If the product is eligible, you'll see the price 'with VAT relief' on the product page.

How to claim VAT relief

Claiming VAT relief at Mobility Confidence is easy. Here’s how:

  1. Select your product: Browse our range of eligible products and add them to your cart.
  2. Complete the VAT relief declaration: During checkout, you will be asked to complete a simple declaration form confirming that you are eligible for VAT relief. This form will require you to provide details about your medical condition and confirm that the items are for personal use.
  3. Pay the reduced price

There’s no need for a doctor's note, but please ensure that the information provided is accurate and truthful, as it is your responsibility to claim VAT relief lawfully.

Important information

  • We do not charge VAT on qualifying products at the point of sale once you have completed the VAT declaration form.
  • VAT relief only applies to qualifying items that show the price 'with VAT relief' on MobilityConfidence.com.
  • If you have any questions about VAT relief eligibility, please visit the UK government's website or call the HMRC National Advice Service on 0845 010 90000, available Monday to Friday 8am-8pm.

FAQs about VAT relief

What conditions qualify for VAT relief?
Any long-term illness or disability that has a lasting effect on your everyday activities can qualify for VAT relief. This includes physical impairments, chronic diseases, and certain mental health conditions.

Do I need a doctor’s certificate?
No, you do not need to provide a doctor’s certificate to claim VAT relief. However, you must provide truthful and accurate information about your condition when completing the VAT declaration form.

Can I claim VAT relief if I’m purchasing on behalf of someone else?
Yes, you can claim VAT relief if you are purchasing the items for someone else, as long as they meet the eligibility criteria and the products are for their personal or domestic use.